About Lufthansa
Lufthansa is Germany's flag carrier airline, operating scheduled passenger and cargo flights to over 200 destinations in more than 78 countries. Deutsche Lufthansa AG was incorporated in 1953 in Cologne and is one of the founding members of Star Alliance, the world's largest airline alliance. Lufthansa.com sells flights directly across four fare families: Economy Light, Economy Classic, Economy Flex, and Business Class, with First Class available on select long-haul routes. European customers pay in EUR; prices include applicable taxes at checkout. E-tickets are delivered by email after purchase and used at airport check-in or via the Lufthansa app. The company also operates under the Lufthansa Group alongside SWISS, Austrian Airlines, Brussels Airlines, and Eurowings, covering a combined network that reaches most major global destinations. Klarna is now accepted at checkout under a direct partnership with Adyen, allowing Pay Now, Pay in 30 days, and instalment financing. German users can book flights via "Flug auf Rechnung" (flight on invoice) using Klarna's deferred payment option. iDEAL is available for Dutch customers, Bancontact for Belgian customers, and PayPal across most European markets.
What are alternatives for Lufthansa
Pros of using Lufthansa
- Extensive route network: direct flights to 200+ destinations in 78+ countries, including long-haul to North America, Asia, Africa, and the Middle East
- Klarna accepted for Pay Now, Pay in 30 days, and instalment financing, including "Flug auf Rechnung" for German customers
- Wide payment method support: Visa, Mastercard, American Express, PayPal, iDEAL (NL), Bancontact (BE), SEPA, Sofort, Klarna, Apple Pay, Google Pay
- Miles & More frequent flyer points earned on all Lufthansa Group flights, redeemable across 35+ Star Alliance member carriers
- Full-service carrier: checked baggage included on Economy Classic, Flex, and Business fares; Business Class passengers access lounges at major hubs
Cons of using Lufthansa
- Trustpilot score: 1.3 / 5 from approximately 14,000 reviews. The most common complaints are cancelled flights, refund delays lasting weeks or months, and unresponsive customer service during disruptions
- Economy Light tickets do not include checked baggage; fees for adding a bag are non-refundable if the flight is subsequently changed
- Phone wait times are a recurring complaint during peak periods and disruptions, with many users reporting difficulty reaching an agent
- Change and cancellation fees on non-Flex economy fares are steep; refund processing times reported by customers often exceed the legally required period
- Business class pricing on European short-haul routes is frequently several times higher than budget carriers for equivalent journey times
