About Trip.com
Trip.com is an online travel agency operated by Trip.com Group Limited, founded in Shanghai in 1999 as Ctrip.com International and listed on NASDAQ (TCOM) since 2003. The platform offers flights, hotels, trains, car rentals, and activities across 200+ countries, drawing on a catalog of 1.7 million+ hotels and 600+ airlines. Prices are displayed in local currency and are typically competitive with or below those of major European OTA rivals. Bookings confirm instantly: e-tickets and hotel vouchers arrive by email within minutes. Trip.com also owns Skyscanner, the flight-search aggregator, and operates localized sites for the Netherlands (nl.trip.com), Germany (de.trip.com), and France (fr.trip.com) with EUR pricing and local payment methods. The platform earned IATA GoGlobal accreditation in October 2024, the travel industry's standard for validating online travel agents. Trustpilot score: 4.4 / 5 from approximately 130,000 reviews (August 2026).
What are alternatives for Trip.com
Pros of using Trip.com
- Prices for flights and hotels are frequently lower than on Booking.com, Expedia, and airline direct sites
- iDEAL accepted on nl.trip.com; PayPal, Google Pay, Apple Pay, and Klarna available for European users
- Covers flights, hotels, trains, car rentals, and activities in a single booking flow
- IATA GoGlobal accredited (October 2024) and NASDAQ-listed (TCOM) with full SEC financial disclosure
- 24/7 live chat in 40 languages, with phone support available in 40 countries
Cons of using Trip.com
- Refund processing is the most consistent complaint on Trustpilot: airline cancellations often result in weeks- or months-long waits for cash refunds
- Non-refundable conditions on hotel bookings are sometimes not clearly shown before checkout
- Customer support is bot-first; reaching a human agent requires persistence
- Trip Coins (reward tokens) are offered in some dispute cases instead of cash refunds, which many users reject
- The my.trip.com regional Trustpilot profile scores 1.6 / 5 from a separate pool of reviews, reflecting notably worse service in certain markets
