About Omio
Omio is a German travel booking platform that compares and sells train, bus, flight, and ferry tickets from hundreds of operators across Europe and beyond. Founded in Berlin in 2013 as GoEuro by Naren Shaam and rebranded Omio in 2019, it is operated by GoEuro Travel GmbH. The pitch is one checkout for transport modes that normally live on separate sites: you search a route, compare Deutsche Bahn, SNCF, FlixBus, airlines, and ferry operators side by side, and pay in one place. Payment support is broad, including iDEAL, Sofort, Klarna, PayPal, Apple Pay, Google Pay, and the major card networks, with prices in euros or a range of other currencies. Tickets are delivered digitally and most live as mobile tickets in the Omio app. Omio adds a service fee on some bookings, and since it acts as the reseller, changes, cancellations, and refunds run through Omio rather than the operator. That is where most complaints concentrate: refunds after cancelled services can take weeks or longer. For comparing routes across operators Omio is genuinely useful; for tickets on a single operator, booking direct is often the safer route when plans might change.
What are alternatives for Omio
Pros of using Omio
- Compares trains, buses, flights, and ferries from hundreds of operators in one search
- Broad payment support: iDEAL, Sofort, Klarna, Trustly, PayPal, Apple Pay, Google Pay, Przelewy24, and major cards
- Mobile tickets in the app for most operators, delivered within minutes
- Trustpilot score of 4.4/5 from more than 12,600 reviews
- Operating since 2013, backed by investors including Temasek and Kinnevik
Cons of using Omio
- Refunds for cancelled services regularly take far longer than the promised 2 to 7 business days, a recurring complaint
- No phone support: service runs through chat, email, and the help center
- As the reseller, Omio sits between you and the operator for changes and disruptions
- A service fee applies to some bookings, making tickets slightly pricier than booking direct
- Occasional reports of booking errors and double charges that take effort to resolve
